Call Centre Outsourcing Services

📌 Stay Connected with Your Customers — Anytime, Anywhere

As a leading provider of call centre outsourcing solutions for SMEs, GREENFORKS delivers scalable, reliable, and customised contact centre services that keep your customers supported 24/7.

Whether you require inbound assistance, outbound telemarketing, or full-service customer management — we build solutions tailored specifically to your business.

Our goal is simple: Help you maintain strong customer relationships, improve satisfaction (CSAT), and elevate your overall customer experience.

⭐ Why You Need Call Centre Outsourcing Services

Customer satisfaction and retention determine long-term success. GREENFORKS takes the burden off your internal team so you can focus on business growth while we handle customer interactions.

With our call centre outsourcing, you get:

• 📞 Professional handling of all customer calls
• 💬 Multi-channel support (phone, email, chat, social media)
• 🔧 Technical assistance
• 🛒 Order-taking & reservations
• ⚙️ Seamless help desk support
• 🎯 Faster customer issue resolution

No call goes unanswered. No query is left unresolved.

We ensure efficient CRM management and improved CSAT performance.

⭐ Our Approach to Call Centre Outsourcing

👥 1. Expert Inbound & Outbound Agents

We hire only experienced call centre professionals trained to exceed expectations — whether handling customer inquiries or executing outbound sales calls.

📊 2. CRM-Focused Performance

We identify and eliminate gaps in your customer service processes to improve first-call resolution, customer satisfaction, and overall CRM effectiveness.

🔍 3. Quality Monitoring

Every call is supported by strong QA frameworks, performance benchmarks, and actionable insights.

⭐ Types of Call Centre Outsourcing Services We Offer

☎️ Inbound Call Centre

Consistency matters. Our inbound agents ensure your business phone lines are always open, with ready-to-answer support — no downtime, no long queues, no missed calls.

Services include:

• Customer support
• Technical support
• Inquiry handling
• Order processing
• Booking & reservations
• Multilingual support (as required)

📞 Outbound Call Centre Services

Grow your business by maintaining a full sales pipeline.

Our outbound calling teams specialise in:

• Telemarketing
• Telesales
• Lead generation
• Appointment setting
• Customer reactivation
• Collections & reminders

We connect you with customers ready to engage or buy — proactively and professionally.

🕛 24/7 Call Centre

Your customers live in different time zones. Your business should too.

• Round-the-clock availability
• After-hours and weekend coverage
• Faster response times
• Seamless customer care

Always live, always human, always professional.

💲 Call Centre Services Pricing

We tailor pricing according to:

• Project scope
• Service type
• Team size
• Contract duration
• Complexity of tasks

GREENFORKS is built for SMEs — meaning transparent pricing, no hidden costs, and excellent value for money.

🏢 Call Centre Services for Small Businesses

Start-ups and SMEs often struggle to balance growth with customer service.

We offer:

• Live agents for your website
• Real-time social media responses
• E-commerce support
• Multi-channel communication
• Customer retention support

You focus on scaling — we take care of customer interaction.

⭐ What Makes GREENFORKS the Best-Value Call Centre for SMEs

🏗 Custom-Fit Infrastructure

We equip our teams with modern technology, secure networks, and advanced call systems for optimal performance.

🚀 Efficient Onboarding

We align processes, workflows, and training to your campaign needs. Setup takes just a few weeks.

⚡ Faster Customer Support

Our telemarketers use advanced tools with CRM integrations to deliver quick, accurate responses.

🕒 24/7 Availability

Our shift planning supports businesses from any time zone — UK, EU, US, Australia.

🔎 Rigorous Quality Assurance

Our QA team monitors calls daily to ensure compliance, professionalism, and customer satisfaction.

⭐ Understanding Call Centre Outsourcing

Call centre outsourcing helps businesses manage:

• Customer support
• Lead generation
• Technical queries
• Sales interactions
• Customer retention
• Multi-channel communication

You can choose:

• Inbound services (for customer support, order-taking, inquiries)
• Outbound services (for sales, telemarketing, reminders, collections)

GREENFORKS customises services to ensure maximum ROI, improved customer experience, and efficient service delivery.

⭐ How to Outsource Call Centre Services

To ensure a successful partnership, businesses should:

1. Identify your needs (inbound, outbound, or both)
2. Set clear requirements and expectations
3. Review the BPO’s experience, industry fit, KPIs & benchmarks
4. Evaluate transparency & communication quality
5. Understand pricing, scalability, and support capabilities

GREENFORKS provides complete transparency, strong communication, and reliable performance from day one.

⭐ How Much Do Call Centre Services Cost?

Pricing depends on:

• Contract duration
• Team size & expertise
• Industry type
• Required KPIs & SLAs
• Geographic factors
• Additional service tiers

Outsourcing to countries like India can reduce costs significantly while improving service quality.