1. Information We Collect

We may collect and process the following categories of information:

a) Personal Information

• Name
• Email address
• Phone number
• Company name
• Job title
• Location (country/city)

b) Business & Service Information

• Service requirements
• Project details
• Communication records
• Client onboarding details

c) Technical & Usage Data

• IP address
• Browser type and version
• Device information
• Website usage patterns
• Cookies and tracking data

2. How We Use Your Information

We collect and use personal data for legitimate business purposes, including:

• To respond to inquiries and service requests
• To provide and manage our BPO, call centre, and outsourcing services
• To onboard clients and manage partnerships
• To improve website performance and user experience
• To comply with legal and regulatory obligations
• To maintain security, fraud prevention, and quality assurance
• To communicate updates, service information, or business-related notices

3. Lawful Basis for Processing (GDPR Compliance)

GREENFORKS processes personal data based on one or more of the following lawful grounds:

• Consent provided by the data subject
• Performance of a contract or pre-contractual steps
• Legal or regulatory obligations
• Legitimate business interests (without overriding individual rights)

4. Data Sharing & Disclosure

We may share personal data only when necessary and strictly under controlled conditions:

• With authorised internal personnel on a need-to-know basis
• With trusted service providers bound by confidentiality agreements
• When required by law, regulation, or legal proceedings

All third-party partners are vetted for data security and compliance.

5. Data Security Measures

GREENFORKS maintains strong technical and organisational safeguards, including:

• Secure internal IP-based networks
• Firewall-protected systems
• Role-based access controls (RBAC)
• Password-protected devices
• No external storage device access
• Paperless operations
• Encrypted communication channels
• Dedicated data servers and secured server rooms
• Regular monitoring, audits, and backups

We follow ISO-aligned information security practices and maintain strict internal security protocols.

6. Confidentiality & Call Centre Data Protection

• Data confidentiality agreements with all employees
• GDPR-compliant handling of UK and EU customer data
• Restricted access to client databases
• Prohibition of unauthorised data copying, recording, or sharing
• Immediate disciplinary and legal action for data misuse or breaches

7. Cookies Policy

Our website may use cookies to enhance browsing experience and collect analytics data. Cookies help us understand user behaviour and improve website performance. You may control or disable cookies through your browser settings.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil business or contractual purposes
• Meet legal and regulatory requirements
• Resolve disputes or enforce agreements

Once no longer required, data is securely deleted or anonymised.

9. Your Data Protection Rights

Under GDPR and applicable laws, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion (right to be forgotten)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

10. International Data Transfers

As we serve clients globally, personal data may be processed outside your country of residence. All international data transfers are protected through appropriate safeguards and contractual obligations.

11. Third-Party Links

Our website may contain links to third-party websites. GREENFORKS is not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies separately.

12. Policy Updates

GREENFORKS may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information